After doing research for a new vehicle I found what I was looking for at Jerry’s Chevrolet in Leesburg. It was an advertised price of 26,889 dollars for new 2018 Chevrolet Equinox AWD LT……Great right….but!
However once the paperwork was filled out and Laura from Finance dept enter the conversation the advertised price changed from $26,889 to $35,840. I was shocked and attempted to show her the screen shot on my phone of what was advertised price. Laura said that was not the price advertised when it was and was not thrilled about looking at the screen shot.
At this point I was shocked that this was a bait and switch on an advertised price which Jerry’s Chevrolet refused to honor. Therefore their motto about “skilled management team will ensure you have a phenomenal experience” is actually not true. It is about an experience of getting more money from a customer and not honoring an advertised price. And the cherry on top of all of this is Laura informed me that I was not entitled to any rebates not even a veteran rebate.
Not only do Jerry’s Chevrolet refused to honor their advertised price on a vehicle they or (Laura) seemingly do not like veterans. I walked away as though Jerry’s Chevrolet is less about customer service and respect but more about milking a customer that is a veteran of all their money. Dealerships like this fuel the bad feelings that some people have about dealerships.
Looking to buy a vehicle stay clear of Jerry’s Chevrolet. Laura lied to me about my GMAC financing when she did not even check with GMAC which gives veterans discounts. Do not trust this dealership honest is not their number one goal
Product or Service Mentioned:
2018 Chevrolet Equinox Car.
Reason of review: Pricing issue.
I didn't like:
Bait and switch on the advertised price.